Customer Success Champion Contract NEW

Description

Position Title: Customer Success Champion

Reports to: Customer Success Supervisor

Department: Inbound

Employment Type: Full-Time

Location: Pegasus Suites & Corporate Center, Georgetown

Job Summary:

We are looking for ‘Customer Success Champion’ to resolve customer queries through phone, chat, ticketing using customer relationship management (CRM) platforms for our call centre. If you enjoy interacting with customers with a respectful, empathetic and problem-solving attitude, then this is your DREAM JOB! 

Responsibilities

Key requirements for Success in this role

• Maintaining a positive, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Clear Verbal Communication.

• Active listening.

• Ability to explain information simply — breaking down complex issues into easy‑to‑follow steps.

Requirements

Requirements to work in this role

• 1 year experience in a Call Center environment

• Ability to multi-task and navigate between multiple applications

• Flexible team player – supports the team well and able to makeshift adjustments on short notice

• Must have basic computer knowledge

•  Competent use of Microsoft Office – Excel, Outlook

Salary

Your benefits working in this role

• Training with pay and transportation included

• Free One Communications Fibre Residential Internet

• Quarterly calendar team activities

• Twelve (12 days’) Paid Vacation leave

• Gratuity payment

• Medical & Life Insurance

• Performance Bonus

How to apply

To apply, please use the link https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=96b26409-4548-460a-bd89-ae9a8c54bc60&ccId=9200856417016_2&jobId=600887&lang=en_US , email your resume recruitingandexit@onecommgroup.com- subject line should have ‘Customer Success Champion REF SG’, or send your application via WhatsApp Michelle on 623-4494,Travis-624-2116 orEmily-646-5542